Looking for a WATI alternative? Compare WACRM's price and markup
WACRM is a WhatsApp CRM alternative to WATI for online shops: Growth is $75/month with 0% WhatsApp message markup, against WATI's Pro plan at €149/month billed monthly (€119/month if billed annually), where every message is billed per country and template type. WACRM also includes coexistence, keeping your WhatsApp Business app working, on every plan, with a 14-day free trial.
By Huy Nguyen (David), Founder & CEO of Netbase JSC Updated
WACRM Growth is $75/month; WATI's comparable Pro tier is €149/month billed monthly (€119/month if billed annually), checked 2026-11-02.
WACRM charges 0% markup on WhatsApp messages, paid directly to Meta; WATI bills per message with no published markup percentage.
WACRM states coexistence (the WhatsApp Business app keeps working on your phone) explicitly on every plan; WATI's pricing page does not mention it, though WATI has a separate "WhatsApp Coexistence" feature page that does not say which plans include it.
WACRM's trial is 14 days; WATI's is 7 days. Neither has a free-forever plan.
WACRM vs WATI: price, markup and coexistence
| WACRM | WATI | |
|---|---|---|
| Price per tier | Starter: $29/month · Growth: $75/month · Pro: $179/month · Agency: $299/month | Growth: €59/month billed annually, 3 users · Pro: €119/month billed annually, 5 users (+€39/extra user) · Business: €279/month billed annually, 5 users (+€89/extra user) |
| WhatsApp message markup | Paid directly to Meta, at Meta’s own price — 0% markup | Billed per message; the rate depends on the recipient's country and the template category. No percentage markup over Meta's own price is published on the pricing page. |
| Free tier / trial | 14-day free trial, no card required. No free-forever plan. | 7-day free trial. No free-forever plan. |
| Coexistence (WhatsApp app keeps working on the phone) | Yes, on every plan. | Not stated on the pricing page. WATI has a separate "WhatsApp Coexistence" page describing a two-app, one-number feature, but neither that page nor the pricing page states which plans include it or whether it costs extra. |
| Channels | WhatsApp only. | Omnichannel: the pricing page lists Facebook, Instagram, TikTok, widget and wa.me alongside WhatsApp in one inbox, not WhatsApp only. |
WATI prices checked 2026-11-02 on WATI's own pricing page. WACRM prices from wacrm.ai/pricing.
Talk to an expert
Huy Nguyen (David), Founder & CEO
Ask how switching from WATI to WACRM would work for your own number and contacts.
When WATI is the better choice
- You need a Shopify integration that is live today: WATI sells one as a paid add-on (USD 4.99/month, checked 2026-11-02); WACRM's store connector is still early access.
- You need automation running now without waiting on early access: WATI includes 1,000–5,000 automation triggers a month in its plans (extra triggers from €35/month); WACRM's flow builder is still early access.
- You want to add single users beyond the included seats on one plan: WATI sells extra users at €39–€89/month depending on tier.
Frequently asked questions
Is WACRM cheaper than WATI?
At the entry tier, yes: WACRM Starter is $29/month against WATI's Growth at €69/month billed monthly (€59/month if billed annually), checked 2 November 2026. WATI also charges per message on top of its plan price; WACRM charges 0% markup and you pay Meta directly at Meta's own price.
Does WACRM replace WATI's automation triggers or Shopify add-on?
Partially. WATI includes 1,000–5,000 automation triggers a month depending on plan (Growth 1,000, Pro 2,000, Business 5,000), with extra triggers sold as a paid add-on from €35/month, plus a separate live Shopify integration add-on. WACRM's store connector (included from the Growth plan up) and flow builder (included on the Pro plan) are still early access, not fully live yet.
When is WATI the better choice?
If you need a shipped Shopify connector running today, or want automation included in the plan price rather than in early access, WATI already has both: Shopify as a paid add-on, and 1,000–5,000 automation triggers a month built into Growth/Pro/Business, checked 2026-11-02 on WATI's pricing page.
See WACRM next to WATI on your own number
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