Know where your WhatsApp day stands in one look
WACRM Analytics is the Home screen and usage reports of your WhatsApp workspace that help owners and team leads see what needs attention: open conversations, the AI wallet balance, whether AI auto-reply is on, AI actions waiting for approval, and how many messages went out per Meta pricing category with an estimate of their cost.
By the WACRM team Updated
Home tiles: open conversations, wallet balance and AI auto-reply status, each one click from its screen
"Needs your attention" lists AI agent actions waiting for a person to approve or reject
WACRM usage: token balance, AI usage per action, messaging cost estimate per category and storage, over the last 30 days
The same cost report through the API, for any date range up to 366 days, per number or campaign
What does WACRM Home show you?
Home is the first screen of your workspace. Its tiles show how many conversations have an open 24-hour reply window, the balance of the token wallet that pays for AI, and whether AI auto-reply is active or paused. Next to them, "Needs your attention" lists the AI agent actions that wait for a person.
Every number comes from your own workspace when you open the screen. When a figure cannot be read, the tile says it is unavailable instead of showing a guess, and before your number is connected Home tells you the KPIs will appear once the first conversations come in.
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Open conversations
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Wallet balance
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AI auto-reply
Active
Needs your attention
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Send a template message
Approve Reject -
Reply to a public comment
Approve Reject
WACRM usage
Token balance
AI usage (last 30 days)
Messaging cost (estimate)
- Marketing
- Utility
- Authentication
- Service
Storage
Who checks WACRM Analytics every day?
Business owners
Open Home before the shop opens and see how many conversations still have an open reply window and whether the AI wallet needs a top-up.
Support team leads
Clear the AI actions waiting for approval first, then switch AI auto-reply on or off for the whole workspace from Automations.
Agencies
Each client has its own project, so the usage panel and cost report you open belong to that one client only.
How do you read your WhatsApp numbers in WACRM?
Open Home
The tiles show open conversations, your wallet balance in tokens and whether AI auto-reply is active or paused. Click a tile to open the Inbox, the Wallet or Automations.
Clear what needs you
"Needs your attention" lists each AI agent action that waits for a person, such as a template send or a public comment reply. Approve or reject it there.
Check usage and cost
In the Wallet & Token menu, Usage shows the WACRM usage panel: token balance and use over the last 30 days, AI usage per action, the messaging cost estimate per category and storage against your quota.
Pull it into your own tools
With an API key that has the opt-in cost_reports:read scope, read the cost report for your own date range, per WhatsApp number or campaign, with daily rows and a 30-day forecast.
What do you get with WACRM Analytics?
Real workspace numbers
Each Home tile reads from your own workspace. If one figure cannot be loaded, that tile says so and the others still show.
One click to act
Open conversations opens the Inbox, the wallet opens the Wallet and AI auto-reply opens Automations.
Low-balance warning
The wallet tile warns you when the AI token balance runs low, so AI replies keep going after you top up.
AI under your control
See at a glance whether AI auto-reply is active or paused, and approve or reject the actions it is unsure about.
Messages per category
The cost report counts outgoing messages per Meta category, marketing, utility, authentication and service, with an estimated cost for each.
AI usage per action
For every AI action, the panel shows how many calls ran and how many tokens were deducted in the last 30 days.
How does the message cost report work?
Meta prices WhatsApp business messages by category. TechCrunch reported in July 2024 (checked 2026-11-10) that Meta charges through four categories: marketing, utility, authentication and service. Meta's pricing page (checked 2026-11-10) says that since July 1, 2025 it charges per message, by category and market, and only for messages from businesses to users.
WACRM counts your outgoing messages in those four categories every day and puts an estimated cost next to each. It is an estimate to plan with, not your bill: Meta charges WhatsApp message fees directly, at its own price, with 0% markup from WACRM. A category with no messages in the range shows no figure rather than a zero.
Message cost reports are included on the Pro plan.
Can I get the numbers through the API?
Yes. The cost report endpoint takes a start and end date written as YYYY-MM-DD, the full-date format of RFC 3339 (checked 2026-11-10), for a range of up to 366 days, and can be filtered to one WhatsApp number or one campaign. It returns the totals per category, one row per day and a forecast for the next 30 days, always marked as an estimate.
The AI usage endpoint returns calls and tokens deducted per AI action for the dates you choose. Reading the cost report needs an API key with the cost_reports:read scope, which is never granted by default. API and webhooks are included from the Advanced plan up.
Can your team build a report I need?
Yes. If your business needs a report beyond these screens, such as a monthly export in your own format, our team can build it for you as custom development on top of the same API.
Which tools does WACRM work with?
Compatible with
Connects with your store
- Shopify
- WooCommerce
- Wix
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Netbase JSC, the company behind WACRM: clients and reviews
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Netbase JSC, the company behind WACRM: clients. Source: netbasejsc.com home page. As of ; sources checked .
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
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I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
- All reviews of Netbase JSC on Trustpilot →
- All reviews of Netbase JSC on Clutch →
- All reviews of Netbase JSC on GoodFirms →
Netbase JSC, the company behind WACRM: reviews. As of ; sources checked .
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Netbase JSC, the company behind WACRM: company facts. Source: About Netbase JSC on netbasejsc.com. As of ; sources checked .
Talk to an expert
A person from the WACRM team replies.
Ask which numbers your team should check each morning, and how the cost estimate compares with your Meta invoice.
Replies within one working day, usually sooner on WhatsApp.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WhatsApp analytics?
What do the tiles on WACRM Home show?
Three tiles: open conversations (conversations with an open 24-hour reply window), wallet balance (your AI token balance, with a low-balance warning) and AI auto-reply (active or paused). Next to them, "Needs your attention" lists AI actions waiting for approval.
Is the message cost in WACRM my Meta invoice?
No. It is an estimate based on how many messages went out in each Meta category, to help you plan. Meta charges WhatsApp message fees directly at its own price, and WACRM adds 0% markup.
Which period do the usage reports cover?
The WACRM usage panel shows the last 30 days. Through the API you choose the dates yourself, up to 366 days per request.
Are incoming customer messages counted in the cost report?
No. The report counts only the messages your business sends, which matches Meta's pricing page: Meta does not charge for messages from users to businesses.
Can I see cost per WhatsApp number or per campaign?
Yes, through the API. The cost report can be filtered to one connected WhatsApp number or one campaign, and returns one row per day for the range you ask for.
What happens when the AI wallet runs low?
The wallet tile on Home shows a low-balance warning. Top up the wallet to keep AI replies going; approving an AI action uses tokens only if the action actually runs.
See your own WhatsApp numbers on Home
Get started and we will connect your number, so your first conversations show up on Home.