By the WACRM team Updated
For delivery
Deliveries confirmed before the courier leaves
WACRM for delivery is an AI-native WhatsApp CRM that helps delivery teams confirm cash-on-delivery orders, share delivery updates and handle time changes on one number. Messages are sent from approved templates, and your systems connect through the API and webhooks.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
COD confirmation before dispatch
Delivery updates from approved utility templates
Customer replies to change a time land in one inbox
REST API and webhooks connect your own systems
What makes WhatsApp hard for delivery and courier teams?
Wasted trips
An unconfirmed COD order can send a courier to a door that does not open.
Where is my order?
Status questions fill the line when customers do not hear from you.
Time changes by phone
Rescheduling by call ties up the dispatch desk.
How does WACRM work for delivery and courier teams, step by step?
Your system sends the event
A new order or status change reaches WACRM through the API.
The customer confirms
A COD confirmation template asks the customer to confirm before dispatch.
Updates go out on their own
Delivery updates follow each status change.
The team handles replies
A request for a new time lands in the shared inbox.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do delivery and courier teams use?
Order automation
COD orders are confirmed before the courier leaves.
Confirmation, COD check, delivery and abandoned-cart messages, set up by our team.
Automations
Customers hear about their delivery without asking.
Event rules send templates, follow-ups and reminders without anyone typing them.
API and MCP
Your own dispatch system triggers the messages.
REST API, webhooks and an MCP server with scoped API keys.
Team inbox
A request for a new delivery time reaches the whole dispatch desk.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
What changes for delivery and courier teams when they move from a phone to WACRM?
| What changes for delivery and courier teams when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Order updates | Written by hand for each order | Confirmation, COD, delivery and abandoned-cart messages, set up by our team |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Setup Commerce
Everything in Quick Setup, plus your store connected and your first order messages ready to send.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for delivery and courier teams?
Which template category do delivery updates use?
Order and delivery updates a customer expects are utility messages in Meta’s template categories. Promotions are marketing messages.
Can our own system send the messages?
Yes. The REST API and webhooks connect your system to WACRM, with API keys scoped to what each integration needs. Our team can build the connection as custom development.
What is the 24-hour customer service window?
When a customer messages you, Meta opens a 24-hour customer service window in which you can reply freely. After it closes you send an approved template. WACRM shows the window on every chat.
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
Where to go next?
Online shops
Solution
Every order question answered on the number customers already use
Order automation
Feature
Confirmation, COD check, delivery and abandoned-cart messages, set up by our team.
COD Confirmation on WhatsApp
Guide
How to confirm cash-on-delivery orders over WhatsApp before dispatch, cutting failed deliveries and return shipping costs.
More solutions: Restaurants · Support teams · All solutions
Ready to bring every conversation with delivery and courier teams into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Template categorization (checked 2026-11-09)
- WhatsApp for Business — Utility messages (checked 2026-11-09)
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)
- Meta Business Help Center — About your WhatsApp Business phone number quality rating (checked 2026-11-09)