By the WACRM team Updated
For restaurants
Tables booked and orders confirmed while the kitchen runs
WACRM for restaurants is an AI-native WhatsApp CRM that helps hosts take bookings and confirm takeaway orders without leaving the floor. Guests book from a link, get a reminder before they arrive, and hear about your next menu if they opted in.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Table bookings from a link, with reminders before arrival
Order confirmation messages for takeaway
AI answers hours, menu and location questions
Menu news to opted-in guests with approved templates
What makes WhatsApp hard for restaurants?
Peak-hour messages
Booking requests arrive exactly when the floor is busiest.
Empty reserved tables
A booking nobody confirms can leave a table empty on a full night.
Orders lost in the chat
Takeaway orders typed into a personal chat are easy to miss.
How does WACRM work for restaurants, step by step?
Connect your number
Quick Setup connects the number your customers already use, with your phone app still working.
Guests book a table
Guests pick a time on your booking page, and a reminder goes out before arrival.
Takeaway orders get confirmed
A confirmation message goes back on the same chat, set up by our team.
Guests hear what is new
An approved template shares a new menu with opted-in guests.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do restaurants use?
Bookings
Tables fill from a link, and guests are reminded before they arrive.
A public booking page, reminders 24 hours and 2 hours before, and confirm or cancel by reply.
AI agents
Menu and hours questions get an answer during service.
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Order automation
Takeaway customers know their order is in.
Confirmation, COD check, delivery and abandoned-cart messages, set up by our team.
Broadcasts and templates
A new menu reaches regulars who asked to hear about it.
Meta-approved templates sent to opted-in segments, at Meta’s own message price with 0% markup.
What changes for restaurants when they move from a phone to WACRM?
| What changes for restaurants when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Reminders | Typed by hand, when someone remembers | Sent 24 hours and 2 hours before, with confirm or cancel by reply |
| Order updates | Written by hand for each order | Confirmation, COD, delivery and abandoned-cart messages, set up by our team |
| Messages to many contacts | Copied and pasted one chat at a time | Approved templates sent to opted-in segments |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Setup Commerce
Everything in Quick Setup, plus your store connected and your first order messages ready to send.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for restaurants?
Can guests book a table over WhatsApp?
Yes. Share your WACRM booking page in your WhatsApp profile or a reply, and guests pick a time in a few taps. Reminders and confirm or cancel replies then run on WhatsApp.
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
What is the 24-hour customer service window?
When a customer messages you, Meta opens a 24-hour customer service window in which you can reply freely. After it closes you send an approved template. WACRM shows the window on every chat.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Where to go next?
Hotels
Solution
Every guest answered, day and night, in their language
AI agents
Feature
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
WhatsApp Automations: Triggers and Actions
Guide
Create a WhatsApp automation in WACRM Workspace: the 5 real triggers, the 4 real actions, turning a rule on or off, and reading its run log when a send fails.
More solutions: Salons · Delivery and courier teams · All solutions
Ready to bring every conversation with restaurants into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)
- WhatsApp for Business — Utility messages (checked 2026-11-09)
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)