By the WACRM team Updated
For hotels
Every guest answered, day and night, in their language
WACRM for hotels is an AI-native WhatsApp CRM that helps front desks answer guests before, during and after their stay on one shared WhatsApp number. AI answers room and check-in questions at any hour, one-tap translation helps with every language, and the whole team works from one inbox.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
AI answers room, check-in and facility questions around the clock
One-tap translation for guests writing in other languages
WhatsApp, Messenger and Instagram in one inbox
Check-in details sent from an approved template, even after the 24-hour window
What makes WhatsApp hard for hotels?
Questions at every hour
Guests in other time zones write when the desk is quiet or closed.
Many languages
A question in a language nobody on shift speaks waits for the right person.
Channels everywhere
WhatsApp, Instagram and Messenger each live in a different app.
How does WACRM work for hotels, step by step?
Connect your number
Quick Setup connects the number your customers already use, with your phone app still working.
AI answers the first question
Room, parking and check-in time questions get answered at any hour.
Staff take over with context
The desk sees the full chat and translates a reply with one tap.
Before arrival
The desk sends check-in details from an approved template, even after the 24-hour window has closed.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do hotels use?
AI agents
Guests get an answer at 3 a.m. as easily as at noon.
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Team inbox
Every shift picks up where the last one stopped.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
Automations
A new guest message gets a label or a ticket the moment it arrives.
Event rules send templates, follow-ups and reminders without anyone typing them.
Omnichannel inbox
Instagram and Messenger guests are answered in the same place.
Messenger and Instagram messages next to WhatsApp in the same inbox.
What changes for hotels when they move from a phone to WACRM?
| What changes for hotels when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Messages to many contacts | Copied and pasted one chat at a time | Approved templates sent to opted-in segments |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for hotels?
Can WACRM help with guests who write in other languages?
Yes. AI assist translates a message and your reply with one tap inside the inbox, so the desk can answer in the guest’s language.
What happens when the AI cannot answer?
The AI agent hands the chat to your team, and a person picks it up in the shared inbox with the full history in view.
What is the 24-hour customer service window?
When a customer messages you, Meta opens a 24-hour customer service window in which you can reply freely. After it closes you send an approved template. WACRM shows the window on every chat.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Where to go next?
Restaurants
Solution
Tables booked and orders confirmed while the kitchen runs
AI agents
Feature
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
The 1,000 Free Service Messages Rule
Guide
From 1 October 2026, WhatsApp gives 1,000 free service messages per number per month, but needs a payment method on file. Here's how to add one at Meta.
More solutions: Support teams · Clinics · All solutions
Ready to bring every conversation with hotels into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)
- WhatsApp Business Platform (checked 2026-11-09)
- WhatsApp Business Policy (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)