Solutions
WhatsApp CRM for every business and every team
WACRM is an AI-native WhatsApp CRM for every business that talks to customers on WhatsApp: service businesses such as clinics, salons, restaurants and hotels, online shops, and teams that connect AI agents and their own systems. Pick your industry or your team to see how it works day to day.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
By the WACRM team Updated
By industry
Which industries does WACRM work for?
Each industry has its own WhatsApp moments: a reminder before an appointment, a table for tonight, a technician on the way, an order confirmed before it ships.
Clinics
Fewer no-shows, a calmer front desk
See WACRM for clinicsSalons
A fuller book, without living on the phone
See WACRM for salonsRestaurants
Tables booked and orders confirmed while the kitchen runs
See WACRM for restaurantsHotels
Every guest answered, day and night, in their language
See WACRM for hotelsReal estate teams
Every enquiry from your ads answered while it is warm
See WACRM for real estate teamsSchools and training centres
Enquiries, enrolments and reminders, all on WhatsApp
See WACRM for schools and training centresHome service companies
Quotes, visits and updates without the phone ringing all day
See WACRM for home service companiesDelivery and courier teams
Deliveries confirmed before the courier leaves
See WACRM for delivery and courier teamsOnline shops
Every order question answered on the number customers already use
See WACRM for online shopsAgencies
Run WhatsApp for every client from one place
See WACRM for agenciesNot sure which fits?
Tell us how your customers reach you today, and a person from our team suggests the setup that fits your business.
Talk to an expertAnother kind of business?
WACRM works for any business that answers customers on WhatsApp, from a single shop to a team with several branches.
Get startedBy team
Which teams use WACRM every day?
Whatever the industry, the same three teams live in WhatsApp: the people who sell, the people who help, and the people who reach out.
Sales teams
Every lead followed up, from first message to closed deal
See WACRM for sales teamsSupport teams
One number, a whole team, and AI for the repeat questions
See WACRM for support teamsMarketing teams
Campaigns people want to open, sent to the people who asked
See WACRM for marketing teamsWhich WACRM features does each solution use?
A tick means the feature is part of that solution’s day-to-day workflow. Every plan includes the shared team inbox.
| Solution | Team inbox | AI agents | Bookings | Automations | Broadcasts and templates |
|---|---|---|---|---|---|
| Clinics | Used | Used | Used | Used | Not central |
| Salons | Used | Used | Used | Not central | Used |
| Restaurants | Not central | Used | Used | Used | Used |
| Hotels | Used | Used | Not central | Used | Used |
| Real estate teams | Used | Not central | Used | Not central | Not central |
| Schools and training centres | Used | Not central | Not central | Used | Used |
| Home service companies | Used | Used | Used | Used | Not central |
| Delivery and courier teams | Used | Not central | Not central | Used | Not central |
| Online shops | Used | Used | Not central | Used | Used |
| Agencies | Used | Not central | Not central | Used | Not central |
| Sales teams | Used | Not central | Not central | Used | Not central |
| Support teams | Used | Used | Not central | Not central | Not central |
| Marketing teams | Used | Not central | Not central | Not central | Used |
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
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I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
-
Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM solutions?
Is WACRM only for ecommerce?
No. Online shops are one use case among many. Clinics, salons, restaurants, hotels, real estate agencies, schools, service companies and agencies use the same shared inbox, bookings, reminders and AI replies on the WhatsApp number their customers already know.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Do we have to change our WhatsApp number?
No. WACRM connects the number your customers already message, and on Meta’s coexistence setup the WhatsApp Business app on your phone keeps working beside the shared inbox.
Can your team set WACRM up for us?
Yes. Our team can connect your number and set WACRM up with you in 48 hours. Every service is quoted for your business before work starts.
What do WhatsApp messages cost on WACRM?
Replies inside Meta’s 24-hour customer service window are free. Templates you start are charged at Meta’s own message price, with 0% markup from WACRM.
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
Ready to bring every customer conversation into one inbox?
Start with WACRM today, or talk to our team about setting it up for your business.
References
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)
- WhatsApp for Business — Utility messages (checked 2026-11-09)
- WhatsApp Business Policy (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)
- WhatsApp Help Center — How to create and send a marketing message (checked 2026-11-09)
- Meta for Developers — Template categorization (checked 2026-11-09)
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)
- WhatsApp Business Platform (checked 2026-11-09)
- WhatsApp for Business — Ads that click to WhatsApp (checked 2026-11-09)
- Meta Business Help Center — Create click-to-WhatsApp ads in Ads Manager (checked 2026-11-09)
- Meta Business Help Center — About your WhatsApp Business phone number quality rating (checked 2026-11-09)
- Meta for Developers — Onboarding WhatsApp Business app users (coexistence) (checked 2026-11-09)
- Shopify Help Center — Managing orders (checked 2026-11-09)
- Model Context Protocol — Introduction (checked 2026-11-09)