By the WACRM team Updated
For sales teams
Every lead followed up, from first message to closed deal
WACRM for sales teams is an AI-native WhatsApp CRM that helps reps answer leads fast and follow up until the deal closes. Leads from ads and your site land in one inbox, every contact keeps notes and labels, and a chat becomes a task with a due date, so no follow-up is forgotten.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Leads from click-to-WhatsApp ads in one shared inbox
Notes, labels and history on every lead
Follow-up tasks with a due date, created from the chat
Open conversations at a glance on Home
What makes WhatsApp hard for sales teams?
Slow first replies
A lead that waits for an answer often buys from whoever answered first.
Follow-ups that slip
Without a reminder, the second and third message never get sent.
Deals on personal phones
The manager cannot see the pipeline that lives on each rep’s phone.
How does WACRM work for sales teams, step by step?
The lead writes in
Ads and your site open a chat on the team number.
A rep answers from the inbox
AI assist suggests a reply, and the rep sends it with notes saved.
The follow-up gets a date
The rep turns the chat into a task with a due date, and an approved template reopens the chat after the 24-hour window.
The manager sees every chat
Every lead sits in the shared inbox, and Home shows how many conversations are open.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do sales teams use?
Team inbox
No lead waits for one person to be free.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
Contacts and CRM
Every rep sees what was promised and when.
Contacts with labels, notes, full history, import and segments.
Automations
Every new lead gets a label the moment it writes in.
Event rules send templates, follow-ups and reminders without anyone typing them.
Team and roles
Each rep signs in with their own account, and the team keeps the history.
Members with roles, each signing in with their own account, plus an activity log.
What changes for sales teams when they move from a phone to WACRM?
| What changes for sales teams when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
| Messages to many contacts | Copied and pasted one chat at a time | Approved templates sent to opted-in segments |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
-
Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for sales teams?
Can leads from our ads reach the sales inbox?
Yes. Click-to-WhatsApp ads open a chat with your connected number, so the lead lands in the WACRM inbox with the rest of the team’s conversations.
Can we follow up after the 24-hour window closes?
Yes, with an approved template. Inside the window you can reply freely; after it closes, Meta requires a template for the next message.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Where to go next?
Support teams
Solution
One number, a whole team, and AI for the repeat questions
Team inbox
Feature
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
Turn a WhatsApp Conversation into a WACRM Task
Guide
Create a WACRM task from an Inbox conversation, assign it with the API, and see how its status is tracked from the Work side.
More solutions: Marketing teams · Real estate teams · All solutions
Ready to bring every conversation with sales teams into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- WhatsApp for Business — Ads that click to WhatsApp (checked 2026-11-09)
- Meta Business Help Center — Create click-to-WhatsApp ads in Ads Manager (checked 2026-11-09)
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)