By the WACRM team Updated
For customer support
One number, a whole team, and AI for the repeat questions
WACRM for customer support is an AI-native WhatsApp CRM that helps support teams answer every customer from one shared WhatsApp number. AI agents handle the repeat questions and hand over to a person when needed, AI assist drafts and translates replies, and the 24-hour window is shown on every chat.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
One WhatsApp number shared by the whole support team
AI agents answer repeat questions and hand over to a person
Suggested replies, summaries and translation in the inbox
Open conversations at a glance on Home
What makes WhatsApp hard for support teams?
The same question, again
Agents spend the day typing answers they have typed before.
Handovers without context
When a chat changes hands, the customer has to explain everything again.
The 24-hour window
A reply that misses the window needs a template instead of a free message.
How does WACRM work for support teams, step by step?
Connect your number
Quick Setup connects the number your customers already use, with your phone app still working.
AI takes the first answer
Repeat questions get answered at any hour.
A person takes over with the history
The agent sees the whole conversation and a summary before replying.
See what is still open
Home shows how many conversations are open right now.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do support teams use?
Team inbox
The whole team answers from one number.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
AI agents
Customers get an answer outside working hours.
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
AI assist
Agents start from a draft, not a blank box.
Suggested replies, conversation summaries and one-tap translation inside the inbox.
Team and roles
Each agent signs in with their own account and role.
Members with roles, each signing in with their own account, plus an activity log.
What changes for support teams when they move from a phone to WACRM?
| What changes for support teams when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Reminders | Typed by hand, when someone remembers | Sent 24 hours and 2 hours before, with confirm or cancel by reply |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
-
They’re good listeners, are understanding, and they remember things very well.
-
Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for support teams?
What is the 24-hour customer service window?
When a customer messages you, Meta opens a 24-hour customer service window in which you can reply freely. After it closes you send an approved template. WACRM shows the window on every chat.
What happens when the AI cannot answer?
The AI agent hands the chat to your team, and a person picks it up in the shared inbox with the full history in view.
Are customer service replies charged by Meta?
Free-form replies inside the customer service window are free under Meta’s pricing. Templates are charged at Meta’s own price, and WACRM adds 0% markup.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Where to go next?
Sales teams
Solution
Every lead followed up, from first message to closed deal
Team inbox
Feature
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
The 1,000 Free Service Messages Rule
Guide
From 1 October 2026, WhatsApp gives 1,000 free service messages per number per month, but needs a payment method on file. Here's how to add one at Meta.
More solutions: Marketing teams · Hotels · All solutions
Ready to bring every conversation with support teams into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Pricing on the WhatsApp Business Platform (checked 2026-11-09)
- Meta Business Help Center — About your WhatsApp Business phone number quality rating (checked 2026-11-09)
- WhatsApp Business Policy (checked 2026-11-09)