By the WACRM team Updated
For real estate
Every enquiry from your ads answered while it is warm
WACRM for real estate is an AI-native WhatsApp CRM that helps agencies answer buyers and tenants fast and keep every lead in one place. Enquiries from click-to-WhatsApp ads land in a shared inbox, each contact keeps notes and labels, and viewings are booked from a link.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Click-to-WhatsApp ad enquiries in one shared inbox
Notes, labels and full history on every buyer and tenant
Viewings booked from a link, with reminders
Each agent signs in with their own account
What makes WhatsApp hard for real estate teams?
Leads cool fast
An enquiry from an ad that waits for a reply often moves on to the next listing.
Leads on personal phones
When each agent uses their own WhatsApp, the agency loses the history when someone leaves.
Viewings by phone tag
Finding a viewing time takes calls and messages on both sides.
How does WACRM work for real estate teams, step by step?
The ad opens a chat
A click-to-WhatsApp ad starts the conversation on your agency number.
The team answers from one inbox
Any agent on shift picks up the chat, with notes kept on the contact.
Book the viewing
The buyer picks a time from your booking page and gets a reminder.
Follow up with context
Labels show where each lead stands, so the next message fits.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do real estate teams use?
Team inbox
Enquiries from every ad land where the whole team can see them.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
Contacts and CRM
Every buyer’s budget, area and notes stay with the agency.
Contacts with labels, notes, full history, import and segments.
Team and roles
Agents work under their own login, and the agency keeps the history.
Members with roles, each signing in with their own account, plus an activity log.
Bookings
Viewings get booked without a round of calls.
A public booking page, reminders 24 hours and 2 hours before, and confirm or cancel by reply.
What changes for real estate teams when they move from a phone to WACRM?
| What changes for real estate teams when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Reminders | Typed by hand, when someone remembers | Sent 24 hours and 2 hours before, with confirm or cancel by reply |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for real estate teams?
Can WACRM receive leads from click-to-WhatsApp ads?
Yes. Click-to-WhatsApp ads open a chat with your connected number, so the enquiry arrives in your WACRM inbox like any other conversation.
Do we keep the history when an agent leaves?
Yes. Conversations live on the agency number and on each contact, not on the agent’s phone, so the history stays with the agency.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Where to go next?
Sales teams
Solution
Every lead followed up, from first message to closed deal
Team inbox
Feature
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
WACRM Contacts CRM: Labels, Notes and Tickets
Guide
Find, import and organize WACRM contacts with labels, notes and tickets linked to bookings — in Workspace and through the API, with clear consent rules.
More solutions: Agencies · Schools and training centres · All solutions
Ready to bring every conversation with real estate teams into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- WhatsApp for Business — Ads that click to WhatsApp (checked 2026-11-09)
- Meta Business Help Center — Create click-to-WhatsApp ads in Ads Manager (checked 2026-11-09)
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)