By the WACRM team Updated
For education
Enquiries, enrolments and reminders, all on WhatsApp
WACRM for education is an AI-native WhatsApp CRM that helps admissions teams and school offices answer families and keep students on schedule. Enquiries arrive in a shared inbox, contacts carry labels by course or class, and reminders go out from approved templates to families who opted in.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Admissions enquiries answered from one shared inbox
Labels and segments by course, class or year
Class updates and reminders sent from approved templates
Opt-in kept on every contact before anything is sent
What makes WhatsApp hard for schools and training centres?
Enrolment peaks
Questions pile up at the start of every term, all at once.
Messages to the right families
A schedule change for one class should reach that class only.
Consent matters
Families expect to choose which messages they receive.
How does WACRM work for schools and training centres, step by step?
Connect your number
Quick Setup connects the number your customers already use, with your phone app still working.
Answer enquiries together
The admissions team replies from one inbox with notes on each family.
Label by course or class
Contacts are grouped so each message reaches the right families.
Send reminders that respect consent
Approved templates go to opted-in contacts in a segment.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do schools and training centres use?
Broadcasts and templates
A class update reaches only the families of that class.
Meta-approved templates sent to opted-in segments, at Meta’s own message price with 0% markup.
Contacts and CRM
Each family’s course and notes are in one place.
Contacts with labels, notes, full history, import and segments.
Automations
Every new enquiry gets a label the moment it arrives, so none is missed.
Event rules send templates, follow-ups and reminders without anyone typing them.
What changes for schools and training centres when they move from a phone to WACRM?
| What changes for schools and training centres when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Messages to many contacts | Copied and pasted one chat at a time | Approved templates sent to opted-in segments |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
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I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Campaign management
We plan and send your broadcasts and keep an eye on your quality rating, so nothing gets your number restricted.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for schools and training centres?
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
Can families stop receiving messages?
Yes. An opt-out is kept on the contact, and WACRM does not send templates to contacts who opted out.
What is the 24-hour customer service window?
When a customer messages you, Meta opens a 24-hour customer service window in which you can reply freely. After it closes you send an approved template. WACRM shows the window on every chat.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Where to go next?
Marketing teams
Solution
Campaigns people want to open, sent to the people who asked
Broadcasts and templates
Feature
Meta-approved templates sent to opted-in segments, at Meta’s own message price with 0% markup.
Opt-Outs, Consent, and Cost Reports in WACRM
Guide
How opt-outs are recorded per channel (WhatsApp and SMS), how the Inbox consent card gates broadcasts, and how to pull a cost report.
More solutions: Support teams · Clinics · All solutions
Ready to bring every conversation with schools and training centres into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)
- Meta for Developers — Template categorization (checked 2026-11-09)
- WhatsApp Business Policy (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)