By the WACRM team Updated
For clinics
Fewer no-shows, a calmer front desk
WACRM for clinics is an AI-native WhatsApp CRM that helps front desks confirm appointments, answer patients and send visit instructions without a phone call. Patients book online, get a reminder the day before and two hours before, and reply to confirm or cancel.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Booking page plus WhatsApp reminders 24 hours and 2 hours before each visit
Patients confirm or cancel by replying to the reminder
AI answers opening hours and common questions, then hands over to staff
One shared inbox for the whole front desk
What makes WhatsApp hard for clinics?
Missed appointments
An empty slot is time the clinic cannot get back, and reminder calls take the front desk away from patients in the room.
The same questions all day
Opening hours, directions and how to prepare for a visit arrive again and again, often after closing time.
One phone, many hands
When the clinic WhatsApp lives on one device, messages wait until whoever holds it is free.
How does WACRM work for clinics, step by step?
Share your booking page
Patients pick a time from the link in your WhatsApp profile or a chat.
Reminders go out on their own
WACRM sends a reminder 24 hours and 2 hours before the visit.
Patients reply to confirm or cancel
A cancel reply frees the slot; a reschedule request is flagged for your front desk.
AI covers the common questions
Hours and preparation questions get an answer at any time, and staff take over when needed.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do clinics use?
Bookings
Patients book themselves and get reminded before every visit.
A public booking page, reminders 24 hours and 2 hours before, and confirm or cancel by reply.
AI agents
Late-evening questions get an answer before the clinic opens.
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Automations
Visit instructions go out without anyone typing them.
Event rules send templates, follow-ups and reminders without anyone typing them.
Team inbox
Every receptionist sees the same patient conversations.
One WhatsApp number, one shared inbox, internal notes and the 24-hour service window shown on every chat.
What changes for clinics when they move from a phone to WACRM?
| What changes for clinics when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Reminders | Typed by hand, when someone remembers | Sent 24 hours and 2 hours before, with confirm or cancel by reply |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Team access | One shared phone or one shared password | Each teammate signs in with their own account and role |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
-
I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
-
Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Done-for-you / Migration
Move from another tool or from the phone app alone, with your contacts, flows and catalogue carried over.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for clinics?
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
How do appointment reminders work?
WACRM sends a WhatsApp reminder 24 hours and 2 hours before the visit, with SMS as the fallback when WhatsApp is not available for that contact. Patients reply to confirm or cancel.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Where to go next?
Salons
Solution
A fuller book, without living on the phone
AI agents
Feature
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Take bookings over WhatsApp with WACRM
Guide
Create a bookable service with the Core API, share your WACRM booking page, and see exactly what happens when a customer books, gets reminded, and replies.
More solutions: Home service companies · Support teams · All solutions
Ready to bring every conversation with clinics into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)
- WhatsApp for Business — Utility messages (checked 2026-11-09)
- WhatsApp Business Policy (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)