By the WACRM team Updated
For salons
A fuller book, without living on the phone
WACRM for salons is an AI-native WhatsApp CRM that helps salon teams fill the book and bring clients back. Clients book from a link, get a reminder before the visit, and hear from you again when it is time for the next one.
- WhatsApp Business Platform
- Meta message fees at 0% markup
- Set up for you in 48 hours
In short
Clients book from a link in your WhatsApp profile
Reminders 24 hours and 2 hours before each appointment
Labels and segments for rebooking messages to opted-in clients
AI answers price-list and opening-hour questions
What makes WhatsApp hard for salons?
Booking by back-and-forth
Finding a time by chat takes several messages while a client is in the chair.
Last-minute gaps
A forgotten appointment leaves a stylist waiting and the slot unsold.
Clients who drift away
Without a nudge at the right moment, regulars book somewhere else.
How does WACRM work for salons, step by step?
Clients pick a time
Your booking page link lives in your WhatsApp profile and replies.
WACRM reminds them
A reminder goes out 24 hours and 2 hours before, and clients reply to confirm or cancel.
Notes stay on the client
Labels and notes keep preferences on each contact for the next visit.
Invite them back
An approved template reaches the opted-in clients due for their next appointment.
Each step runs on the WhatsApp number your customers already message.
Which WACRM features do salons use?
Bookings
The book fills itself while you work.
A public booking page, reminders 24 hours and 2 hours before, and confirm or cancel by reply.
AI agents
Questions about services and hours get answered between clients.
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Broadcasts and templates
Rebooking invitations reach the right clients at once.
Meta-approved templates sent to opted-in segments, at Meta’s own message price with 0% markup.
Contacts and CRM
Every client’s preferences are one tap away.
Contacts with labels, notes, full history, import and segments.
What changes for salons when they move from a phone to WACRM?
| What changes for salons when they move from a phone to WACRM? | Phone and personal WhatsApp | WACRM |
|---|---|---|
| Who answers | Whoever holds the phone | Your whole team, from one shared inbox on the same number |
| Reminders | Typed by hand, when someone remembers | Sent 24 hours and 2 hours before, with confirm or cancel by reply |
| Conversation history | Scattered across personal phones | One history per contact, shared with the team |
| Messages to many contacts | Copied and pasted one chat at a time | Approved templates sent to opted-in segments |
| Repeated questions | Every answer typed from scratch | AI answers or drafts the reply, and a person takes over any time |
Which tools does WACRM work with?
Compatible with
API providers we build on
- Anthropic
Product names and logos belong to their owners.
Who stands behind WACRM?
WACRM is built and run by Netbase JSC. The clients, reviews and results below are Netbase JSC’s own, earned since 2012 on software projects for businesses around the world. They are not WACRM customers or WACRM results.
Product names and logos belong to their owners. Source: netbasejsc.com
Reviews of Netbase JSC
Quoted word for word from public review profiles, in the reviewer’s own language.
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I recently had the pleasure of working with NETBASE for a customization project on my WordPress website. From start to finish, the experience was exceptional, and I am thrilled to share my positive review about their outstanding services.
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They’re good listeners, are understanding, and they remember things very well.
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Their Quick response in every step was impressive.
Netbase JSC at a glance
- Founded
- 2012, in Hanoi, Vietnam
- Clients served
- 500+ clients of Netbase JSC
- Reach
- Clients in around 80 countries
- Delivery model
- Remote, worldwide
Sources checked November 9, 2026. Source: About Netbase JSC on netbasejsc.com
Want it set up for you in 48 hours?
Our team connects your number and sets WACRM up with you. Every service is quoted for your business before work starts.
Quick Setup
Connect or create your WhatsApp Business Account and get your team answering from one number, done by a person.
Campaign management
We plan and send your broadcasts and keep an eye on your quality rating, so nothing gets your number restricted.
Custom development
Booking, service and order flows, CRM or ERP integration, apps and AI agent connections, built around how your business works.
Enterprise
Running WhatsApp for several branches, numbers or brands?
Pro and Enterprise are built for businesses with several numbers, teams or brands, with our team setting it up with you.
Numbers and workspaces that scale
Pro connects 3 WhatsApp numbers and 15 seats. Enterprise runs 10 workspaces from one account.
Roles for every teammate
Each teammate signs in with their own account and role, with an activity log of what happened.
API, webhooks and MCP
Scoped API keys, webhooks and an MCP server connect WACRM to your systems and AI agents.
Onboarding by our team
We connect your numbers and set up your workspaces with you, with priority support on Pro.
Questions about WACRM for salons?
Can clients change their appointment by WhatsApp?
Clients reply to the reminder to confirm or cancel. A request for a new time is flagged for your team, who move the booking in Workspace.
Do customers need to agree before we message them?
Yes. Meta asks businesses to collect opt-in before sending messages on WhatsApp. WACRM keeps the consent on each contact and skips sending to anyone without it.
Can we keep using the WhatsApp Business app on our phone?
Yes. Quick Setup connects your number with coexistence, so the WhatsApp Business app on your phone keeps working alongside WACRM on the same number.
Can one WACRM account serve several branches?
Yes. Pro connects 3 WhatsApp numbers with 15 seats, and Enterprise runs 10 separate workspaces from one account. Our team can set the structure up with you.
Where to go next?
Clinics
Solution
Fewer no-shows, a calmer front desk
AI agents
Feature
AI agents answer common questions around the clock and hand the chat to a person when one is needed.
Take bookings over WhatsApp with WACRM
Guide
Create a bookable service with the Core API, share your WACRM booking page, and see exactly what happens when a customer books, gets reminded, and replies.
More solutions: Restaurants · Marketing teams · All solutions
Ready to bring every conversation with salons into one inbox?
Start with WACRM today, or talk to our team about setting it up for you.
References
- Meta for Developers — Get opt-in for WhatsApp (checked 2026-11-09)
- WhatsApp Help Center — How to create and send a marketing message (checked 2026-11-09)
- Meta for Developers — Template categorization (checked 2026-11-09)
- Meta Business Help Center — Create message templates for your WhatsApp Business Account (checked 2026-11-09)